Why the administration does not want to solve problems through the chat and says that you need to write to support on the site
The channel for receiving messages about the need for assistance from the administration should be unified and publicly available. Therefore, requests are collected through a site that everyone has access to.
A single channel is needed for the correct distribution of applications and for the fastest response to them.
The administration behaves rudely and incorrectly in relation to the players
If the administrator sent you to read the server rules, the rules for submitting requests to support or to this page , it only means that you are doing something wrong or the answer to your question is located on the link to which the administrator sent you. Well, do not forget that you can be treated no better than you treat others.
The server is lying down and does not get up
If the server is unavailable for more than 20 minutes, then you should write to the support service via the feedback form on the site https://true-game.ru/support/tickets/create
You don't need to write earlier. The server may be on a reboot or the server may be being reset.
Can I log in to servers with a pirated version of the game?
No. Must not. Not at all. If such an attempt is detected, the IP will be banned. Maybe forever.
Why do my servers lag?
There may be several main reasons:
- Technical work on the provider's side.
- A large amount of data is shared on the server (for example, a large database is destroyed).
- You flew up to some huge database and to download it, the server must give a large amount of data to the client, and the client must calculate them. In these moments, it can be completely thrown out of the game.
- Poor communication quality between you and the server.
Why does the administration, when making important decisions about settings and other things, not ask the players and even forbid them to discuss their decisions?
We try to make the gameplay as fun as possible, and not always the decisions that are dictated by this desire, like the players. If we want/consider it possible to ask the players about any changes, then we will definitely do it.
I came to the servers to get a comfortable game, and I get pain and suffering.
A comfortable game is a local server + cheats.
We try to make the game on our servers fun, not comfortable.
I don't like: your servers, your rules, your administration
Well, then, welcome from here. Seriously. Why this suffering?
If you have constructive suggestions, then you can publish them in the discord channel intended for this purpose and your suggestions will be seen not only by the administration, but also by other players. Moreover, they will also be able to support your offer and if the administration considers the offer appropriate/technically feasible, they will make changes to the settings or rules.